We offer priority technical support and software upgrades for licenses covered by active maintenance. One year of maintenance is required with the purchase of each new software license. Thereafter it is optional, but you must renew your maintenance to continue receiving free upgrades and technical support after the first year. Maintenance subscribers should request technical support by sending an email to support@csiespl.in. If you would like to check the status of your maintenance coverage, or if you would like to purchase new maintenance, please contact us by sending a mail to sales@csiespl.in.
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If your software license is not covered by active maintenance, you may still access our extensive self-support resources such as the CSI Knowledge Base. Please note that maintenance is not required to renew or continue using your license at the version and level at which you purchased it. A purchased license may be renewed in perpetuity regardless of maintenance status, so long as your hardware and operating systems support its use.
